Terms and Conditions – Community Septic Tank Savings Program

1. Eligibility
   
   • This program is open to residential customers of Glancy Enviro in serviceable areas only.
   • Participants must be 18 years or older and legally able to enter into contracts.
2. Program Details
   
   • The Community Septic Tank Savings Program offers a €25 discount per customer when two or more neighbours book septic tank emptying services together.
   • Participating properties must be within a 5 km radius of each other.
   • Services must be booked for the same day and time window.
3. Booking Process
   
   • Bookings must be made through Glancy Enviro’s official website or by contacting our customer service.
   • Both neighbors must confirm their participation for the discount to apply.
   • Glancy Enviro reserves the right to verify the eligibility of all participants.
4. Service Limitations
   
   • This program applies to standard septic tank emptying services only.
   • Additional services or emergency callouts are not eligible for this discount.
   • The discount cannot be combined with other offers or promotions unless explicitly stated.
5. Cancellation and Rescheduling
   
   • If one participant cancels or reschedules, the remaining participant may lose their discount eligibility.
   • Cancellations must be made at least 24 hours in advance to avoid cancellation fees.
6. Discount Application
   
   • The €25 discount will be applied to each participating customer’s invoice at the time of payment.
   • The discount is non-transferable and has no cash value.
7. Service Delivery
   
   • Glancy Enviro will make every effort to complete services as scheduled but is not responsible for delays due to unforeseen circumstances or factors outside our control.
8. Privacy and Data Protection
   
   • Personal information collected will be used in accordance with Glancy Enviro’s Privacy Policy and relevant data protection laws.
9. Liability
   
   • Glancy Enviro is not responsible for any disputes arising between neighbors participating in this program.
   • Our standard terms of service apply to all work carried out.
10. Program Changes
    
    • Glancy Enviro reserves the right to modify, suspend, or terminate this program at any time without prior notice.
    • Any changes will be communicated through our official website.
11. Acceptance of Terms
    
    • By participating in the Community Septic Tank Savings Program, customers agree to these terms and conditions.
12. Governing Law
    
    • These terms and conditions are governed by the laws of Ireland.

For any questions or clarifications regarding these terms and conditions, please contact Glancy Enviro customer service.

All of the wastewaters from your home go into your system. The sludge is a build-up of all solids.

The law obliges you to make sure your system is installed, operated and maintained in a way that makes sure it doesn’t pose a risk to human health and the environment.

A septic tank system depends more on the soil in the percolation area to treat wastewater.

A packaged treatment system relies less on the soil but has more mechanical parts to treat the wastewater. Packaged treatment systems, therefore, need more maintenance.

Sludge has to be removed from both types of systems.

Yes. All Glancy Enviro engineers have specific insurance combined liability cover for Industrial and domestic drain and pipe cleaning/repair, service and CCTV surveying. We also carry Public Liability cover to a value of €10 Million and Employers liability cover.

Yes, all our services are invoiced. Account facilities can be arranged for large or regular customers, subject to the usual checks.

We pride ourselves or being the most accredited environmental services company in Ireland , ISO 45001, ISO 9001, ISO 14001. We are also part of Irish Road Haulage Association, National Association of Drainage Contractors, National Waste Collection Permit Holders and IOSH Certified

A blocked drain may be a symptom of an underlying problem or simply that it needs a maintenance clean to remove grease or scale.

Our local office will contact you and give an eta (estimated time of arrival), they will keep you updated in the event your engineer is delayed due to traffic for example. We aim to service most calls within 2 hours or arrange an appointment to suit you.

If the blockage is affecting your neighbours, it is likely that your Local Water authority is responsible for the blockage. If the blockage is affecting only your property, then this is most likely a private drain and the responsibility of the home owner.

Home buyer surveys are always a cost-effective option. Any defects identified can be resolved by the vendor before purchase and you can move into your new home in the knowledge that you will not have any expensive drainage issues. Ask your local office for a fixed cost CCTV survey.

Foul odours can be a symptom of a blocked drain or a drain venting to atmosphere. Ask one of our engineers to visit and investigate the problem for you, they will then be able to advise on the best course of action.

Yes, if your septic tank is overflowing, then there is a problem with the soak away or drains leading from the septic tank to the soak away. Septic tanks should be emptied every 3 to 6 months to prevent the outlet drains becoming blocked.